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Medchrons™
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MedChrons™
In this article
What are the different MedChrons™ offerings?
How do I request a MedChron™?
How do I edit a MedChron™ while in progress?
How do I cancel a MedChron™ request?
How do I view the summarized pre- and post-incident timeline?
How do I view the simplified medical snapshot?
How do I view the source documents?
How do I utilize the Nurse Review feature?
How do I request a revision to the medical analysis?
What are the different MedChrons™ offerings?
  • Standard: Quickly get up to speed on your plaintiff’s medical history to create a strong case strategy without sifting through hundreds of records.
  • Premium: Includes everything in Standard, plus guaranteed nurse reviews and a deeper understanding of your plaintiff’s medical history.
For more details or customized options, reach out to your Customer Success Manager (CSM).
How do I request a MedChron™?
To request a MedChron™, log in to the EvenUp Portal and select "Request MedChron." Choose either the standard or premium version, depending on your needs. Fill out the required case details and upload the relevant medical records. The portal will display the number of credits used before submission, and you'll receive a notification when the MedChron™ is ready.
How do I edit a MedChron™ while in progress?
Once a MedChron is in progress, you cannot directly edit it in the EvenUp Portal. If changes are needed, contact your Customer Success Manager (CSM) team to request edits or upload additional documents. They will manually add the information if the MedChron™ has not yet been completed. For best results, ensure all required records are submitted before starting the request.
How do I cancel a MedChron™ request?
To cancel a MedChron™ request, you cannot do so directly within the EvenUp Portal. Instead, reach out to your Customer Success Manager (CSM) or the Legal Operations (LOPs) team, and they will process the cancellation on your behalf. Be sure to contact them as soon as possible to avoid unnecessary delays.
How do I view the summarized pre- and post-incident timeline?
To view the summarized pre- and post-incident timeline in a MedChron™, log in to the EvenUp Portal, open the completed MedChron™ request, and navigate to the timeline section. This will display a visual timeline of the plaintiff's medical events, with key highlights of treatment before and after the incident. The timeline is color-coded and organized to help you quickly assess the chronology of events. For a more detailed view, you can explore specific medical records attached to the MedChron™.
How do I view the simplified medical snapshot?
To view the simplified medical snapshot in a MedChron™, log in to the EvenUp Portal and open the relevant MedChron™ request. The snapshot will be available as part of the summary, highlighting key medical facts, treatment details, and diagnostic information in a clear and concise format. This snapshot helps you quickly identify critical details from the medical records.
How do I view the source documents?
To view the source documents in a MedChron™, log in to the EvenUp Portal and open the relevant MedChron™ request. The source documents, such as medical records, will be listed alongside the medical chronology. You can access them directly by clicking on the attached files, which are usually available in PDF format. These documents are linked to the key events and summaries provided in the MedChron™ for easy reference.
How do I utilize the Nurse Review feature?
To utilize the Nurse Review feature in a MedChron™, choose the premium version of the service when submitting your request. This guarantees that a licensed nurse will thoroughly review the medical chronology for accuracy and completeness. The nurse will identify critical medical insights and ensure that the medical facts are accurately reflected in the chronology. This feature is ideal for complex cases requiring additional medical expertise. You can monitor the review status through the EvenUp Portal.
How do I request a revision to the medical analysis?
To request a revision to the medical analysis in a MedChron™, log in to the EvenUp Portal and navigate to the specific MedChron™ request. Select the "Revisions" section and choose "New Documents" to upload any updated records or instructions for the revision. If you find an error in the analysis, use the "Error in MedChron™" option, and the EvenUp team will handle the revision accordingly.
MANAGE USERS & PERMISSIONS
How do I view my own user permission level?
Log in to EvenUp, click on your user profile icon in the top right corner, and navigate to “Settings”. Navigate to “Profile,” where your permission level will be displayed next to your name.
What are the different user permissions?
EvenUp offers various user permission levels within the portal to ensure the proper access for each team member in the firm. User permissions typically include:
  • Admin: Full access to all features, including account management, demand creation, and user management.
  • Standard User: Access to create and manage demands, view account information, but no ability to manage other users.
  • Viewer: Can view demand progress and account details but cannot create or edit demands or manage users.
For more specific customization options, your Customer Success Manager (CSM) can assist in configuring user permissions.
How do I manage user permission levels?
To manage user permissions in the EvenUp Portal, navigate to the "User Accounts" section. Select the user whose permissions you'd like to modify, then adjust their role (Admin, Standard User, or Viewer) based on their responsibilities. Once updated, changes will apply immediately. Contact your Customer Success Manager (CSM) for additional guidance or complex setups.
How do I add additional users?
If you have the necessary permissions, log in to EvenUp, click on your user profile icon in the top right corner, and navigate to “Settings”. Navigate to “Manage Users” and click “+ Add User” and fill in the required fields. The new user will receive a welcome email with instructions on how to access the EvenUp portal.
How do I delete users?
If you have the necessary permissions, log in to EvenUp, click on your user profile icon in the top right corner, and navigate to “Settings”. Navigate to “Manage Users” and click the trash icon next to the user you wish to delete. Once confirmed, the user will no longer be able to log in to EvenUp Law.
How do I edit users?
If you have the necessary permissions, log in to EvenUp, click on your user profile icon in the top right corner, and navigate to “Settings”. Navigate to “Manage Users,” select the user you want to edit, and update their information, including their role.
Can multiple users be on the platform at the same time?
Yes, multiple users can be on the EvenUp platform simultaneously. Each user can access the portal under their own login credentials and collaborate in real-time on-demand creation, case updates, and other tasks without any issues. All changes are automatically synced to ensure everyone has the most up-to-date information.
SUBSCRIPTIONS & BILLING
How do I renew my subscription?
Your annual subscription term is currently on an auto-renewal basis. Upon renewal, your credits and access will continue seamlessly.
How do I upgrade my subscription?
To upgrade your EvenUp subscription, contact your Customer Success Manager (CSM) to discuss your firm’s needs and the available subscription options. Once you choose an upgraded plan, your CSM will handle the process, ensuring a seamless transition. Your new subscription level will take effect on the next monthly billing date, including any additional credits and features.
How do I view my billing history?
To view your billing history, log in to the EvenUp Portal and navigate to the "Billing" section. There, you can review past invoices, payment details, and transaction history. If you need assistance or have specific billing inquiries, you can also contact your Customer Success Manager (CSM) or the EvenUp finance team.
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