For more details or customized options, reach out to your Customer Success Manager (CSM).

To request a MedChron™, log in to the EvenUp Portal and select "Request MedChron." Choose either the standard or premium version, depending on your needs. Fill out the required case details and upload the relevant medical records. The portal will display the number of credits used before submission, and you'll receive a notification when the MedChron™ is ready.

Once a MedChron is in progress, you cannot directly edit it in the EvenUp Portal. If changes are needed, contact your Customer Success Manager (CSM) team to request edits or upload additional documents. They will manually add the information if the MedChron™ has not yet been completed. For best results, ensure all required records are submitted before starting the request.

To cancel a MedChron™ request, you cannot do so directly within the EvenUp Portal. Instead, reach out to your Customer Success Manager (CSM) or the Legal Operations (LOPs) team, and they will process the cancellation on your behalf. Be sure to contact them as soon as possible to avoid unnecessary delays.

To view the summarized pre- and post-incident timeline in a MedChron™, log in to the EvenUp Portal, open the completed MedChron™ request, and navigate to the timeline section. This will display a visual timeline of the plaintiff's medical events, with key highlights of treatment before and after the incident. The timeline is color-coded and organized to help you quickly assess the chronology of events. For a more detailed view, you can explore specific medical records attached to the MedChron™.

To view the source documents in a MedChron™, log in to the EvenUp Portal and open the relevant MedChron™ request. The source documents, such as medical records, will be listed alongside the medical chronology. You can access them directly by clicking on the attached files, which are available in PDF format. These documents are linked to the key events and summaries provided in the MedChron™ for easy reference.

To utilize the Nurse Review feature in a MedChron™, choose the premium version of the service when submitting your request. This guarantees that a licensed nurse will thoroughly review the medical chronology for accuracy and completeness. The nurse will identify critical medical insights and ensure that the medical facts are accurately reflected in the chronology. This feature is ideal for complex cases requiring additional medical expertise. You can monitor the review status through the EvenUp Portal.

To request a revision to the medical analysis in a MedChron™, log in to the EvenUp Portal and navigate to the specific MedChron™ request. Select the "Revisions" section and choose "New Documents" to upload any updated records or instructions for the revision. If you find an error in the analysis, use the "Error in MedChron™" option, and the EvenUp team will handle the revision accordingly.