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Demands™

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What are the different Demands™ offerings?
EvenUp offers various demands based on your firm's needs. The subscription options may include:
  • Standard: Designed for high-value cases with a complicated case type and/or extensive treatments.
  • Basic+: Best for high-value cases with low to medium complexity, and cases with liability disputes and/or complicated procedures.
  • Simple: For minor injuries and/or treatments on small policy limits and for cases where bills exceed the policy limit.
How do I request a demand?
To request a demand through EvenUp, log in to the EvenUp Portal and click on "Request Demand." Choose the type of demand (Standard, Simple, or Basic+), provide the necessary case details, and upload relevant documents. You'll see how many credits the request will use before submitting. Once submitted, the demand will enter the processing stage, and you’ll be notified when it’s ready.
How do I edit a demand while in progress?
Once a demand is in progress, you cannot directly edit it in the EvenUp Portal. However, if you need to make changes, contact your Customer Onboarding Specialist (COS) or Customer Success Manager (CSM), who can manually add the necessary documents or revisions to the request if it hasn't been completed yet. Be sure to have all documents ready before submission to avoid delays.
How do I cancel a demand request?
To cancel a demand request, you cannot do so directly in the EvenUp Portal. Instead, contact your Customer Success Manager (CSM) and request the cancellation. They will process the request for you, as customers do not have the ability to cancel a demand themselves once it has been submitted.
Which aspects of Demands™ can be customized?
EvenUp allows several aspects of demands to be customized, including:
  • Introduction and conclusion language: You can use EvenUp's default language or provide your own custom verbiage.
  • Exhibits: Specify how you want exhibits organized and presented.
  • Case details: Customize the narrative focus, like emphasizing key facts or omitting certain sections (e.g., verdict analysis).
  • Plaintiff information: Add or modify plaintiff details as needed.
These customizations help tailor demands to specific case requirements and firm preferences.
How do I add a plaintiff to my demand request?
To add a plaintiff (e.g., your firm represents both the driver and passenger), log in to the EvenUp Portal, click the “Request” button in the top right of your Requests page, and request your desired demand type. In the request form, you will see a “+ Add Plaintiff” link at the bottom of the Plaintiff Information section. Click on that link to add a plaintiff.
How do I add a plaintiff to my demand request?
To add a plaintiff (e.g., your firm represents both the driver and passenger), log in to the EvenUp Portal, click the “Request” button in the top right of your Requests page, and request your desired demand type. In the request form, you will see a “+ Add Plaintiff” link at the bottom of the Plaintiff Information section. Click on that link to add a plaintiff.
Multiple Letterhead Support
Can all firms utilize multiple letterheads?
Multiple letterhead support is available for all firms for EvenUp Demands™ (Standard, Basic+, and Simple).
How do I provide EvenUp with my firm’s letterheads?
You can submit your letterheads by reaching out to your Customer Success Manager (CSM) or Customer Onboarding Specialist (COS).

Please ensure you provide:
  • All versions of your letterhead that you want to use in Demands™.
  • Clear guidelines on when each letterhead should be used (e.g., based on attorney, state, or case type).
Should I specify which letterhead to use for each demand request?
In most cases, you do not need to specify letterhead selection on every request. If you've provided clear instructions—such as using "Version 2" for all Georgia and Florida claims—we will apply those rules automatically unless otherwise directed. However, if you have case-by-case exceptions or need flexibility, you can specify the preferred letterhead in the "Additional Information" field of your Demands™ request.
Can I update or change my letterheads later?
Yes! If you need to update your letterhead files or adjust usage guidelines, simply contact your Customer Success Manager (CSM).
Looking for something else? Check out our FAQs page