If you're experiencing connectivity issues with the EvenUp Portal, try the following steps:
Refresh the page or close and reopen your browser.
Check your internet connection to ensure it's stable.
Clear your browser cache and cookies, then try logging in again.
Switch browsers or use an incognito/private window to see if the issue persists. Please note that EvenUp’s platform currently is not supported by the Safari web browser.
If the problem continues, contact your Customer Success Manager (CSM) or EvenUp support for further troubleshooting.
How do I fix login issues?
If you're having trouble logging into the EvenUp Portal, try these steps:
Check your email for the login link (EvenUp uses passwordless Single Sign On (SSO) login via email link).
Ensure you're using the correct email address associated with your EvenUp account.
Clear your browser's cache and cookies or try a different browser.
Resend the login link from the portal login page if it has expired.
If you continue to experience issues, contact your Customer Success Manager (CSM) or EvenUp support for assistance.
Who are my main points of contact?
Your main points of contact are your Customer Onboarding Specialist (COS) for the first 60 days, and after that, your Customer Success Manager (CSM) will provide ongoing support.
