How Trombly & Singer Cut Demand Prep by One Week & Saved 40+ Hours Per Month with EvenUp
The Claims Intelligence Platform
Managing Time-Intensive Demand Creation and Medical Records Review
Trombly & Singer is a highly respected personal injury firm based in Washington, DC, known for its dedication to securing justice for victims of catastrophic injuries.
Handling these complex cases requires meticulous attention to detail, particularly when reviewing extensive medical records and preparing comprehensive demand packages. The firm sought a solution to streamline these labor-intensive processes while maintaining the highest quality in their casework.
These inefficiencies hindered case throughput and delayed settlements, ultimately affecting client outcomes and satisfaction.
AI-Powered Efficiency for Medical Record Review & Demand Drafting
EvenUp provided Trombly & Singer with a powerful AI-driven tool to automate and optimize the early stages of demand preparation. By leveraging EvenUp’s platform, the firm reduced the time spent on medical record reviews, improved the accuracy of demand packages, and accelerated case resolution.
“Using EvenUp as a tool to help with the first drafts of medical record review and demand writing has significantly improved efficiencies in our office. Not only has it freed up our staff, but we have also been able to complete demands for catastrophic cases in less time, which has led to quicker settlements.”
Daniel Singer
Partner, Trombly & Singer
EvenUp’s AI-powered system processes thousands of pages of medical records with precision, extracting key case details and summarizing critical medical histories in significantly less time. This automation has allowed the firm’s staff to redirect their focus to higher-value tasks, such as client communication and case strategy.
Additionally, EvenUp’s demand-writing tools have uncovered an average of three missing sets of documents per demand package, ensuring that no crucial medical records are overlooked. This enhanced documentation has strengthened the firm’s ability to negotiate favorable settlements while reducing the risk of delays due to incomplete demand submissions.
per month of staff time by automating medical record review and demand prep
capacity without needing to bring on additional staff hires
EvenUp has enabled Trombly & Singer to maintain a higher case throughput without compromising quality by removing bottlenecks in demand preparation—reducing demand processing time by at least one week per case, leading to faster case resolutions and settlements.
This efficiency has translated into better client outcomes, with more timely settlements and comprehensive demand packages that withstand insurer scrutiny.
“Easily 40 hours per month of staff time and tens of thousands of dollars of savings as it has replaced hiring additional staff. ”
Daniel Singer
Partner, Trombly & Singer
Faster Demand Processing, Stronger Settlements, and Increased Client Satisfaction
Several core EvenUp features have played a crucial role in Trombly & Singer’s operational improvements:
AI-powered Medical Record Processing
Trombly & Singer has streamlined the document review to ensure every critical detail is captured efficiently—now receiving structured, easy-to-navigate summaries that enhance decision-making and case preparation without spending hours on review.
Missing Docs Check Saves Time, Money
The missing document identification feature from The Claims Intelligence Platform™ proactively flags gaps in medical records, preventing costly oversights— finding an average of three missing sets of documents per demand package for the firm.
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Demands™ Delivers Detailed Case Workups
EvenUp’s demand package automation reduces the time required to draft high-quality, persuasive demand letters. This has particularly benefited catastrophic cases, where detailed medical documentation is crucial in securing substantial settlements.
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“Our firm has used EvenUp's solutions specifically to help with demands in catastrophic cases. As a firm, we found that the initial medical records review and summaries in catastrophic cases were extremely time-consuming for our internal staff to the point that it impaired their ability to attend to their other day-to-day job responsibilities. ”
Daniel Singer
Partner, Trombly & Singer
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EvenUp has fundamentally transformed how Trombly & Singer handles demand preparation for catastrophic injury cases. By automating time-consuming processes and improving documentation accuracy, the firm has freed up valuable staff time, expedited case resolutions, and enhanced client satisfaction.
“EvenUp has allowed us to process thousands of pages of medical records more quickly and more accurately. This has led to better quality demand packages, quicker case resolutions, and, most importantly, more satisfied clients.”
Daniel Singer
Partner, Trombly & Singer
Trombly & Singer continues using EvenUp to deliver top-tier legal representation while scaling operations more efficiently than ever.
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