CUSTOMER STORIES

How C&B Law Group Scaled Smarter and Cut Demand Delays by 30–45 Days with EvenUp

The Claims Intelligence Platform

Demands

Negotiation Preparation

Negotiation Preparation

Settlement
Repository

About C&B Law Group

YEARS IN BUSINESS

EMPLOYEES

40+

LOCATION

Los Angeles, CA

THE CHALLENGE

Empowering Staff to Do More with Less in Pursuit of Scale

C&B Law Group is a Los Angeles-based personal injury firm dedicated to delivering justice and dignity to its clients. The firm prioritizes compassionate client service and data-informed strategy.

In the highly competitive LA legal market, one of the firm’s greatest challenges has been finding and retaining top talent—particularly for labor-intensive tasks like demand writing. They needed a way to help improve the efficiency of existing employees to maximize growth.
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Additionally, tracking firm performance was a manual, time-intensive process. C&B couldn't see much beyond basic revenue benchmarks, which limited their visibility into overall firm operations and areas for improvement.

“We aren't going to hire an entire data team to sort through all of our files and pick out important things like treatment velocity. That is a daunting task, but it's really important because without these data points, we don't know what our performance truly is.”

Jack Bazerkanian

Founding Partner, C&B Law Group

C&B Law Group Balances Precision and Scale with EvenUp

EvenUp provided C&B Law Group with a dual solution: powerful AI-driven demand writing tools and analytics capabilities. Instead of hiring ten demand writers, C&B Law Group could now equip one strong team member with EvenUp and achieve the same output. This shift allowed the firm to redirect resources into other strategic priorities like marketing and business growth.

EvenUp’s Executive Analytics™ also gave C&B Law Group real-time insight into operational performance, including key metrics like treatment gaps, treatment velocity, and days of demand delay—enabling continuous improvement and faster decision-making.

“You don't need to find ten people to write demand letters anymore... You only have to find one person. That really makes it easier. And then you can take that money, apply it to other parts of your firm... and it really helps your firm scale.”

Jack Bazerkanian

Founding Partner, C&B Law Group

The Results

30-45
Days Saved

C&B Law Group have reduced demand delays by over a month on average with EvenUp.

Along with eliminating over a month in demand delays, C&B Law Group are using EvenUp to enable team members to increase their caseload capacity. C&B have achieved faster firm-wide performance improvements driven by real-time analytics.

The firm is now implementing stronger strategic planning—due to shifting resources away from administrative bottlenecks and enabling better decision making with newfound insights.

Key EvenUp Features Driving Success

EvenUp has empowered C&B Law Group to streamline operations, measure what matters, and grow with purpose. With AI-backed tools and a true partnership approach, C&B Law Group has unlocked new levels of efficiency and performance.

AI-Enabled Demands

With EvenUp, C&B can empower a single high-performing team member to now achieve the scale that previously required a full team of writers.

Executive Analytics™

Real-time insights into treatment gaps, demand delays, and treatment velocity help C&B Law Group measure, monitor, and improve continuously.

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Tailored Support

EvenUp doesn’t just provide tools—it listens, collaborates, and builds solutions that align with each firm’s goals.

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These features allow the C&B Law Group team to stay focused on what matters most—strategic planning, client advocacy, and firm-wide growth.

“Executive Analytics™ is very important. When you're trying to improve, you have to look at the numbers. Let's say we're talking about how often there's a treatment gap in a case. Well, the only way to know if you're improving is to measure it and then see if there's less and less. Or treatment velocity, if you can decrease the number of days a demand is delayed, you know your firm is improving.”

Jack Bazerkanian

Founding Partner, C&B Law Group

Demands

EvenUp Sample Demand Letter for Personal Injury Lawyers

Executive Analytics

MedChrons

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Settlement Repository

This is the product heading that has some KPI value association

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C&B Law Group Scales Smarter, Operates Faster, and Acts on Key Insights with EvenUp

EvenUp has helped C&B Law Group scale smarter, operate faster, and uncover actionable insights that fuel long-term growth.

By combining powerful tools with a deeply collaborative approach, EvenUp has become a key partner in C&B Law Group’s mission to deliver justice at scale—without sacrificing quality or compassion.

“I appreciate that EvenUp takes the time to figure out what kind of firm you are, what you want in your demand letters, and what your goals are. They listen to whatever suggestions you have, what products your firm needs, where you're lacking.”

Jack Bazerkanian

Founding Partner, C&B Law Group

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Compare your metrics against industry benchmarks

Learn how EvenUp can help you become one of the thousands of firms that together have:

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Claimed over $1.5 billion in damages

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Achieved a 69% higher likelihood of hitting policy limits

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Resolved over $200M in missing documents

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