CUSTOMER STORIES

Avrek Law Firm Transforms Case Processes and Scales Caseload Capacity by 4x with EvenUp

The Claims Intelligence Platform™
About Avrek Law Firm
LOCATION
CA, NV, AZ, OR, UT, WA, TX
YEARS IN BUSINESS
50+
EMPLOYEES
160+
WEBSITE
avrek.com
THE CHALLENGE
The Bottlenecks of Manual Legal Work
Avrek Law Firm, led by Managing Partner Anthony Perez, is a high-volume personal injury firm headquartered in Newport Beach with operations spanning seven states across the western United States. The firm employs over 15 attorneys and 160 staff to support its expansive caseload.

As the firm grew, the volume of casework made it increasingly difficult to maintain operational efficiency without increasing headcount.‍‍
“We had to hire substantially more employees to keep up,” said Perez. “But with technology like AI and EvenUp, we’ve been able to maintain the same number of staff and do two, three, even four times the amount of productivity.”
Anthony Perez
Managing Partner at Avrek Law Firm
The challenge wasn’t just scale—it was also about speed. Clients expect quick resolutions, especially around the holidays. Avrek Law Firm had a clear goal: minimize year-end carryover and close as many cases as possible before the new year. While their systems supported day-to-day operations well, ramping up to meet growth and seasonal demand introduced new pressures. Manual processes created bottlenecks, and coordinating across tools added friction for their team. Avrek needed a solution that could reduce workload, accelerate output, and integrate smoothly into their existing workflows
THE SOLUTION
Personal Injury AI That Multiplies Productivity—Without Adding Headcount
Avrek was one of EvenUp’s earliest adopters. Over the years, Avrek fully integrated EvenUp’s Claims Intelligence Platform™ into their workflows, enabling a seamless connection between EvenUp and their CRM via Litify. This automation eliminated duplicative work and streamlined adoption across teams. 

Demand drafting with EvenUp quickly became a productivity engine for the firm.

Avrek Law Firm continues adopting new products within EvenUp’s personal injury AI catalog. Most recently, the firm revolutionized case management processes by implementing AI Playbooks™ to ensure consistent insights are gathered across their thousands of active cases.

EvenUp’s AI Playbooks™ automatically analyzes each file seamlessly flowing from their case management system and extracts key insights, updating as new documents are added. These proactive insights have reduced time consuming  reviews and repetitive analysis for identifying case gaps or high-value case indicators.

Avrek now leverages Piai™, EvenUp’s industry-leading system of personal injury AI models, to empower their teams to manage the needs of scale—proactively detecting missing details within case files and standardizing document analysis throughout their firm.

Avrek has strategically integrated AI Playbooks™ into their existing operational processes in a couple of ways:
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‍Staffing on the right cases: Specific playbook findings automatically route cases to appropriate teams, such as treatment recommendations appearing on supervisory dashboards when certain medical criteria are identified, ensuring the appropriate staff is assigned to the case.
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‍Client interaction preparation: Case managers receive AI-generated preparation sheets containing critical data points for each file—including injury severity assessments, treatment inconsistencies, and loss-of-earnings analysis—ensuring complete situational awareness before client interactions or case development activities.
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‍Lien Resolution Automation:  Medical negotiations team plans to use AI Playbooks to streamline their lien resolution process, with the system automatically analyzing settlement structures and lien information to generate pro-rata reduction letters and track negotiation progress without manual calculations or document drafting.

This comprehensive approach has transformed case management from a reactive, labor-intensive process into a proactive, automated workflow that allows them to scale efficiently across their entire practice.
The Results
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2-4x
increase in firm productivity with no added headcount
Thousands 
of cases processed with consistently high-quality demand packages
2x 
monthly demand output
“Since fully integrating our CRM into EvenUp, we’ve almost doubled our monthly demand volume,” he noted. “The demands are going out faster, and they’re more thorough than before, which is leading to better outcomes.”
Anthony Perez
Managing Partner at Avrek Law Firm
THE EVENUP DIFFERENCE
Success with EvenUp's Claims Intelligence Platform
AI Playbooks™
Proactively Surface Key Case Insights
Avrek proactively surfaces key case insights with AI Playbooks™ to identify high-value opportunities, apply firm policies consistently, and take strategic action early—putting their case analysis on autopilot while ensuring no critical details are missed across their caseload.
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“AI Playbooks has fundamentally changed how we manage cases at scale — instead of our attorneys spending hours manually reviewing files, EvenUp automatically generates comprehensive case intelligence for thousands of our active files. Our case managers now walk into every client interaction fully prepared with AI-generated insights about treatment inconsistencies, causation issues, and missing medical referrals.”
Anthony Perez
Managing Partner at Avrek Law Firm
AI Drafts™
Proactively Surface Key Case Insights
For Avrek Law Firm, EvenUp’s AI Drafts™ unlocks a new level of efficiency across the entire case lifecycle. By tapping into case-specific data like medical chronologies and treatment records, the team can instantly generate tailored drafts—from emails and letters to interrogatory responses—without starting from scratch. This intelligent drafting capability helps Avrek streamline routine documentation, save valuable time, and keep their focus where it matters most: on serving clients.
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“Using the same case data to draft emails, letters, even interrogatories—that’s going to continue to maximize our efficiency.”
Anthony Perez
Managing Partner at Avrek Law Firm
Case Companion™
Smarter Case Strategies with Real-Time Guidance
Avrek Law Firm leverages EvenUp’s Case Companion™ to gain proactive, real-time insights throughout the life of each case. The team uses Case Companion to help flag missing records, suggesting optimal timing for demand submission, and even anticipate adjuster rebuttals. With its ability to surface key facts and craft strategic narratives backed by cited evidence, Case Companion™ empowers Avrek to stay ahead, strengthen negotiations, and move cases forward with confidence.
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“Using the same case data to draft emails, letters, even interrogatories—that’s going to continue to maximize our efficiency.”
Anthony Perez
Managing Partner at Avrek Law Firm
Demands™
Tailored Demands that Reflect Firm Standards
Avrek Law Firm uses EvenUp Demands™ to generate highly customized, attorney-grade demand packages that match their specific standards. While many solutions offer generic outputs, EvenUp collaborated directly with Avrek to incorporate the firm’s preferences and formatting needs—ensuring each demand reflects their voice, priorities, and legal strategy. This tailored approach, powered by proprietary AI and in-house legal expertise, helps Avrek save time, close cases faster, and maintain the high quality their clients expect.
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“EvenUp worked with us to design demands that matched our specific requirements—they didn’t just give us a generic product.”
Anthony Perez
Managing Partner at Avrek Law Firm
CONCLUSION
A Long-Term Partner for Performance and Growth
While adopting new technology always comes with a learning curve, Anthony Perez emphasizes that EvenUp’s team made the transition smooth—and the payoff undeniable. After running thousands of cases through the system, the results have been consistent: high-quality outputs, greater efficiency, and a trusted partnership that’s helped Avrek scale with confidence. For Perez, it’s the trusted partnership and steady reliability that makes EvenUp indispensable to the firm’s continued growth.
“Our trust in EvenUp comes from seeing the results over and over again. Hundreds, if not thousands of cases,” said Perez. “It’s also the relationship with Ray and the team. That partnership is what makes the product great.”
Anthony Perez
Managing Partner at Avrek Law Firm
Ready to scale your firm without sacrificing quality? Schedule a demo with EvenUp.