John Richmond
Co-founder & CEO, Richmond Vona
Learn from firms who have successfully implemented AI. Start by:
1. Establishing why AI is a firm priority
2. Aligning your team around a clear, shared vision
Discover how John Richmond leaned into change management principles after a failed implementation—succeeding on the second attempt by establishing urgency and setting a clear, shared vision with his staff.
“I started studying change management and realized that you need to first create a sense of urgency, and you need to make people understand why this is so important.
Then you need an extremely clear vision. It's not just a vision about, ‘hey, this is what it means for our clients and our firm.’ It's what does this mean for your staff?”
Start small with a pilot program using trusted staff members. Set yourself up for success by:
1. Creating a clear action plan with defined goals
2. Tracking progress to establish quick wins
3. Measuring impact to prove ROI
This focused approach lets you demonstrate value before scaling firm-wide.
AI is essential for personal injury firms competing today, but it needs to be implemented responsibly. Set your firm up for long-term success with an AI Use Policy that:
1. Defines clear AI use cases across your firm
2. Ensures lasting compliance
Use this guide to establish guardrails that protect your practice while maximizing AI's benefits.
