Traditional law firm metrics often fail to capture your performance and growth potential.
Time on the desk, fees earned per month, and cases settled per month lack the granularity needed to drive operational efficiency and strategic growth. Instead of focusing on broad profitability metrics, personal injury firms can focus on modern, actionable metrics enabled by AI-driven legal solutions. These metrics—settlement speed, demand quality, and caseload management—offer a more dynamic approach to boosting firm revenue and enhancing operational efficiency.
EvenUp’s Claims Intelligence Platform™ is an AI-powered solution for personal injury firms that provides the tools necessary to unlock advanced metrics. By analyzing raw medical records and legal documents, EvenUp identifies key case facts, automates demand package generation, and ultimately empowers firms to settle cases faster and at higher values.
Executive Analytics™ is a key pillar of the Claims Intelligence Platform™. Read on to see how the KPIs it unlocks can spur your firm to newfound efficiencies and sustained growth.
The journey to law firm growth and higher profits starts with measuring what matters.
Classic firm management key performance indicators (KPIs) like 'Time on Desk,' 'Fees Earned per Month,' and 'Cases Settled per Month' provide some insights, but they often fall short of capturing the full picture of a firm's performance and missed cash flow opportunities.
Time on Desk is often too high-level and difficult to manage. It can be challenging to determine what 'good' time on desk looks like, especially when top performers are often assigned the most complex cases.
Revenue from Fees Earned per Month alone is not an accurate quality indicator of firm health or efficiency. This metric doesn't account for the nuances of case management quality, timely settlements, or whether clients received adequate treatment.
While Cases Settled per Month is an important metric, it doesn’t provide insight into pending case volumes, case management quality, and settlement outcomes.
“Executive Analytics™ is very important. When you're trying to improve, you have to look at the numbers. Let's say we're talking about how often there's a treatment gap in the case. Well, the only way to know if you're improving is to measure it and then see if there's less and less. Or treatment velocity, if you get to decrease the the number of days a demand is delayed, you know your firm is improving.” - Jack Bazerkanian, Founding Partner, C&B Law Group
To paint a picture of how these traditional metrics fall short—they can’t spot the $1M+ in settlement value the average firm misses out on each year.
In the era of big data and artificial intelligence, modern law firm KPIs provide a clearer picture of case health, operational bottlenecks, and opportunities for optimization. Firms can leverage newfound insights to enhance decision-making, minimize inefficiencies, and optimize settlements, all while ensuring client satisfaction.
EvenUp’s Executive Analytics™ is a PI law firm reporting solution that empowers savvy managing partners and firm operators to take a proactive, data-driven approach to improving firm performance.
Edwin Saghian, Managing Partner at Omega Law Group, says “Identifying problems is almost as important, if not more important, than actually being able to solve the problem. Using Executive Analytics™ allowed us to identify problems not only on an individual level with specific case managers and attorneys, but also across the firm.”
Executive Analytics™ was built to optimize case outcomes, reduce operational inefficiencies, and maximize profitability—helping firms recoup over $1M on average in annual lost settlement value.
Key measures included in Executive Analytics™ include:
The quality of a legal case is only as strong as the supporting evidence. This KPI identifies gaps in essential medical bills and records, ensuring attorneys have the complete documentation to secure optimal settlements. By systematically tracking missing documents, firms can reduce delays, strengthen demand packages, and improve case outcomes.
The faster a case moves toward resolution, the better it is for the firm and the client. Case velocity measures the time from case initiation to closure, with an industry benchmark of 100 days for efficient resolution. Tracking this metric helps firms identify slow-moving cases, streamline workflows, and optimize internal processes to maintain a high throughput.
Continuity of medical treatment plays a critical role in personal injury cases. This metric monitors lapses in care, flagging treatment gaps of over 30 days between provider visits. Identifying these gaps early enables firms to proactively manage client care, mitigating risks that could weaken claims or reduce settlement values.
By tracking case costs, firms can assess the quality and speed of case resolution to prevent cases from going bankrupt. A high percentage of bankrupt cases may indicate procedural inefficiencies, while a low percentage suggests strong case management and client retention.
Executive Analytics™ provides firm leadership with filterable dashboards and automated weekly email digests, ensuring real-time access to metrics without manual data aggregation.
Dashboards offer a comprehensive, at-a-glance view of firm-wide performance—allowing managing partners and COO’s to drill down into case trends, benchmark their metrics against industry standards, and identify potential bottlenecks before they impact settlements. Firms can fine-tune their operations with filterable reporting by time period, employee type, and staff member, ensuring accountability and continuous improvement across their teams.
The weekly email digests deliver timely insights directly to firm leaders, highlighting critical case metrics such as missing documents, demand delays, case velocity, and treatment gaps. This proactive approach enables decision-makers to address inefficiencies before they escalate, reducing carrying costs and accelerating settlement timelines.
By integrating automated reporting into daily operations, law firms can maintain a data-driven, performance-first culture and ensure that cases are managed efficiently and profitably from intake to resolution.
With Executive Analytics™, firm operators can easily track demand delays, optimize staff performance, and maintain a seamless case pipeline.
Firms can stay ahead of the competition by leveraging automated insights, performance benchmarking, and real-time case tracking—all in one powerful platform. By delivering these insights earlier in the case lifecycle, firms can proactively resolve issues before they impact settlement outcomes.
If you’re ready to transform your firm’s performance, harness the power of advanced law firm analytics and drive lasting growth with EvenUp.
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